Having trouble with your "Personalized Email" function opening in the wrong program on your Windows computer? Here's a quick guide to help you troubleshoot this issue and ensure your emails open in the correct application, such as Outlook.
The "Personalised Email" function allows advisors to manage send personalised ambassador invites through a preferred email application (and from their own email address).
To set your default email app in Windows, follow these steps:
Make sure that the other email app you want to use is already installed.
Open the Mail app and make sure that it's set up to use any email account. If necessary, add an email account. You can remove or disable the account in Mail settings after you complete the remaining steps. If you don't want to temporarily add an email account, check the settings of your other email app: it might offer a way to set itself as the default email app.
From the Mail menu in the menu bar, choose Settings (or Preferences).
Click General, then choose an email app from the “Default email reader” pop-up menu. If you don't see your email app in the menu, choose Select from the menu, then select your email app from the file dialogue that opens.
If Outlook or your preferred app isn't listed, it may not be installed on your computer.